Duties:

·         Assist participant with activities of daily living.

·         Perform support tasks delegated by Supervisor in compliance with the Maryland DDA requirements.

·         Assist with medication and medication reminders as needed.

·         Ensure light housekeeping duties and chores are completed.

·         Ensure safety of participant at all times.

·         Staff will be required to utilize agency electronic systems for communication, progress notes, incident report filing.

·         Ability to report and document incidents within the required timeframe.

·         Check and respond to emails daily to maintain proper communication with program office.

·         Driving and community interaction is required. This may include, and is not limited to, attending various events, or activities.

·         Other duties as assigned by the Operations Director.

Qualifications and Skills:

1.    A minimum of two years of experience working with developmental disability program participant or long-term care population is preferred.

2.    Must possess, as a minimum, a high school diploma, or equivalent.

Specific Requirements:

1.    Pass a criminal background investigation and any other required background checks and verifications.

2.    Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver's license.

3.    Current first aid and CPR certification

4.    Successful completion of the DDA required trainings outlined by DDA within 60 days of hire.

5.    Possess current Bloodborne Pathogen, CMT certification.

6.    Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.

POSITION SUMMARY

The Quality Assurance (QA) Manager is responsible for ensuring that Divine Help Healthcare Services, Inc. maintains full compliance with Maryland Developmental Disabilities Administration (DDA) regulations (COMAR 10.22), licensing standards, and all applicable state and federal requirements governing services to individuals with intellectual and developmental disabilities (IDD). This role leads the agency's Quality Assurance/Quality Improvement (QA/QI) program, oversees incident management and reporting, monitors documentation and staff training compliance, and supports the agency's readiness for licensing surveys and audits.

Regulatory Compliance & Licensing

       Ensure ongoing compliance with COMAR 10.22 (DDA regulations), applicable waiver requirements (Community Pathways, Family Supports, Community Supports), and Maryland DDA licensing standards.

       Serve as the agency's primary point of contact for DDA, the Office of Health Care Quality (OHCQ), Adult Protective Services, and other regulatory bodies during audits, surveys, and inspections.

       Monitor DDA policy transmittals and regulatory updates, and revise agency policies and procedures accordingly.

Quality Assurance & Quality Improvement

       Develop, implement, and maintain the agency's QA/QI plan, including internal audit schedules, record reviews, and corrective action tracking.

       Audit Individual Plans (IP), Behavior Support Plans (BSP), Person-Centered Plans, progress notes, and data collection for accuracy, timeliness, and regulatory alignment.

       Track and trend incident data, identify patterns, and lead root-cause analysis and corrective action planning.

       Prepare and present QA reports and outcomes to executive leadership and, as required, to DDA and other licensing bodies.

Incident Management

       Oversee the agency's Critical Incident Report (CIR) process, ensuring timely and accurate reporting through the required state reporting system.

       Investigate incidents as needed, ensure proper documentation, and confirm that corrective actions are implemented and effective.

       Coordinate with the Delegating Nurse, Program Coordinator, and direct support staff to ensure incidents are addressed per DDA and agency protocol.

Staff Training & Compliance Oversight

       Monitor staff training compliance, including annual required trainings, Behavior Plan (BP) training and signature documentation, Medication Administration (MAP) certification, CPR/First Aid, and other DDA-mandated trainings.

       Ensure training dates align with the implementation dates of Behavior Plans and other individualized supports, consistent with DDA and licensing/audit requirements.

       Partner with the Program Coordinator and Human Resources to identify and close training gaps.

Documentation & Records Management

       Ensure individual records — health, behavioral, and programmatic — are complete, accurate, current, and audit-ready at all times.

       Maintain organized systems for tracking licensing documents, staff credentials, and required certifications.

       Support the timely completion and submission of Statements of Deficiency (SOD) responses and Plans of Correction (POC).

Risk Management & Safety

       Identify risk areas across residential and day program sites and recommend and implement mitigation strategies.

       Support health and safety compliance, including medication administration audits and infection prevention practices.

       Participate in the agency's Human Rights Committee, Behavior Support Committee, and other internal review committees as required.

Education & Licensure

       Bachelor's degree in Nursing, Human Services, Social Work, Psychology, or a related field required.

       Advanced clinical licensure preferred; additional certifications (e.g., CPR/First Aid Instructor, MAP Trainer) a plus.

Experience

       Minimum 3–5 years of experience in a DDA-licensed or IDD/behavioral health service setting, including at least 2 years in a quality assurance, compliance, or program oversight role.

       Demonstrated knowledge of COMAR 10.22, Maryland DDA waiver programs, and Person-Centered Planning principles.

       Experience preparing for and participating in state licensing surveys and audits.

Skills & Competencies

       Strong understanding of incident management systems and DDA Critical Incident Report (CIR) requirements.

       Excellent written and verbal communication skills, with the ability to prepare clear, professional reports for leadership and regulatory bodies.

       Detail-oriented with strong analytical and organizational skills.

       Proficient in Microsoft Office (Word, Excel) and electronic documentation/record systems.

       Ability to maintain confidentiality and exercise sound, independent judgment.

       Valid driver's license and reliable transportation for travel between program sites.

       Primarily office-based, with regular travel to residential and day program sites throughout the service area.

       May require occasional evening or weekend availability to respond to urgent incidents or audits.

Duties:

·         Assist participant with activities of daily living.

·         Perform support tasks delegated by Supervisor in compliance with the Maryland DDA requirements.

·         Assist with medication and medication reminders as needed.

·         Ensure light housekeeping duties and chores are completed.

·         Ensure safety of participant at all times.

·         Staff will be required to utilize agency electronic systems for communication, progress notes, incident report filing.

·         Ability to report and document incidents within the required timeframe.

·         Check and respond to emails daily to maintain proper communication with program office.

·         Driving and community interaction is required. This may include, and is not limited to, attending various events, or activities.

·         Other duties as assigned by the Operations Director.

Qualifications and Skills:

1.    A minimum of two years of experience working with developmental disability program participant or long-term care population is preferred.

2.    Must possess, as a minimum, a high school diploma, or equivalent.

Specific Requirements:

1.    Pass a criminal background investigation and any other required background checks and verifications.

2.    Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver's license.

3.    Current first aid and CPR certification

4.    Successful completion of the DDA required trainings outlined by DDA within 60 days of hire.

5.    Possess current Bloodborne Pathogen, CMT certification.

6.    Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.

Duties:

·         Assist participant with activities of daily living.

·         Perform support tasks delegated by Supervisor in compliance with the Maryland DDA requirements.

·         Assist with medication and medication reminders as needed.

·         Ensure light housekeeping duties and chores are completed.

·         Ensure safety of participant at all times.

·         Staff will be required to utilize agency electronic systems for communication, progress notes, incident report filing.

·         Ability to report and document incidents within the required timeframe.

·         Check and respond to emails daily to maintain proper communication with program office.

·         Driving and community interaction is required. This may include, and is not limited to, attending various events, or activities.

·         Other duties as assigned by the Operations Director.

Qualifications and Skills:

1.    A minimum of two years of experience working with developmental disability program participant or long-term care population is preferred.

2.    Must possess, as a minimum, a high school diploma, or equivalent.

Specific Requirements:

1.    Pass a criminal background investigation and any other required background checks and verifications.

2.    Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver's license.

3.    Current first aid and CPR certification

4.    Successful completion of the DDA required trainings outlined by DDA within 60 days of hire.

5.    Possess current Bloodborne Pathogen, CMT certification.

6.    Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.

Duties:

·         Assist participant with activities of daily living.

·         Perform support tasks delegated by Supervisor in compliance with the Maryland DDA requirements.

·         Assist with medication and medication reminders as needed.

·         Ensure light housekeeping duties and chores are completed.

·         Ensure safety of participant at all times.

·         Staff will be required to utilize agency electronic systems for communication, progress notes, incident report filing.

·         Ability to report and document incidents within the required timeframe.

·         Check and respond to emails daily to maintain proper communication with program office.

·         Driving and community interaction is required. This may include, and is not limited to, attending various events, or activities.

·         Other duties as assigned by the Operations Director.

Qualifications and Skills:

1.    A minimum of two years of experience working with developmental disability program participant or long-term care population is preferred.

2.    Must possess, as a minimum, a high school diploma, or equivalent.

Specific Requirements:

1.    Pass a criminal background investigation and any other required background checks and verifications.

2.    Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver's license.

3.    Current first aid and CPR certification

4.    Successful completion of the DDA required trainings outlined by DDA within 60 days of hire.

5.    Possess current Bloodborne Pathogen, CMT certification.

6.    Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.

Duties:

·         Assist participant with activities of daily living.

·         Perform support tasks delegated by Supervisor in compliance with the Maryland DDA requirements.

·         Assist with medication and medication reminders as needed.

·         Ensure light housekeeping duties and chores are completed.

·         Ensure safety of participant at all times.

·         Staff will be required to utilize agency electronic systems for communication, progress notes, incident report filing.

·         Ability to report and document incidents within the required timeframe.

·         Check and respond to emails daily to maintain proper communication with program office.

·         Driving and community interaction is required. This may include, and is not limited to, attending various events, or activities.

·         Other duties as assigned by the Operations Director.

Qualifications and Skills:

1.    A minimum of two years of experience working with developmental disability program participant or long-term care population is preferred.

2.    Must possess, as a minimum, a high school diploma, or equivalent.

Specific Requirements:

1.    Pass a criminal background investigation and any other required background checks and verifications.

2.    Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver's license.

3.    Current first aid and CPR certification

4.    Successful completion of the DDA required trainings outlined by DDA within 60 days of hire.

5.    Possess current Bloodborne Pathogen, CMT certification.

6.    Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.

Duties:

·         Assist participant with activities of daily living.

·         Perform support tasks delegated by Supervisor in compliance with the Maryland DDA requirements.

·         Assist with medication and medication reminders as needed.

·         Ensure light housekeeping duties and chores are completed.

·         Ensure safety of participant at all times.

·         Staff will be required to utilize agency electronic systems for communication, progress notes, incident report filing.

·         Ability to report and document incidents within the required timeframe.

·         Check and respond to emails daily to maintain proper communication with program office.

·         Driving and community interaction is required. This may include, and is not limited to, attending various events, or activities.

·         Other duties as assigned by the Operations Director.

Qualifications and Skills:

1.    A minimum of two years of experience working with developmental disability program participant or long-term care population is preferred.

2.    Must possess, as a minimum, a high school diploma, or equivalent.

Specific Requirements:

1.    Pass a criminal background investigation and any other required background checks and verifications.

2.    Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver's license.

3.    Current first aid and CPR certification

4.    Successful completion of the DDA required trainings outlined by DDA within 60 days of hire.

5.    Possess current Bloodborne Pathogen, CMT certification.

6.    Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.

Duties:

• Coordination and delivery of DDA Day services (Day Habilitation, Employment Services. Community Development Services, Supported Employment, Employment Discovery, and Customization.
• Ensure compliance with relevant regulations, policies, and standards governing the provision of services to individuals with developmental disabilities. Prepare and submit reports on program activities, outcomes, and financial expenditures as required by funding agencies or regulatory bodies.
• Develop, implement, and oversee programs and services tailored to meet the needs of individuals with developmental disabilities. This involves creating program goals, objectives, and strategies to ensure effective service delivery.
• Assess the needs of individuals with developmental disabilities and develop individualized care plans in collaboration with clients, families, caregivers, and healthcare professionals.
• Coordinate and facilitate access to various support services including medical care, therapy, education, vocational training, housing, and social activities to enhance the quality of life for individuals with developmental disabilities.
• Monitor and evaluate program effectiveness, client outcomes, and satisfaction levels. Identify areas for improvement and implement changes to enhance service quality, efficiency, and client satisfaction.
• Performs job duties in line with Ruby Health Services’ DDA's mission, vision, and philosophy.
• Day Program Activity Planning, Logistics and New Staff Training
• Individual Initial PCP Meeting and overall PCP Management including quarterly reports.
• Staff Scheduling, Supervision, and Management including performance reports, incident reports, and weekly meetings.

Qualifications and Skills:

·       A bachelor's degree in a relevant field such as social work, psychology, special education, human services, public health, or a related discipline.

·       Previous experience working with individuals with developmental disabilities in a professional capacity is typically required. This may include experience in program coordination, case management, direct support, or advocacy roles within the field of developmental disabilities services.

·       A strong understanding of developmental disabilities, including their causes, characteristics, and impact on individuals' lives, is essential. Knowledge of COMAR, and best practices governing the provision of services to individuals with disabilities is also important.

Specific Requirements:

1. Pass a criminal background investigation and any other required background checks and verifications.
2. Must have own reliable transportation that is safe, smoke-free, with adequate insurance coverage and a valid driver’s license.
3. Current CMT License, first aid and CPR certification.
4. Successful completion of the DDA required trainings outlined by DDA.
5. Conduct self in a professional manner at all times when interacting with individual, neighbors, parents, advocates, consultants, and regulatory personnel.
6. Clean driving record.